Question 1

What is Instagram Automation?

Accepted Answer

Instagram Automation (comment2chat.online) is a visual workflow builder that lets you trigger personalized DMs from Instagram comments, story replies, and direct messages. You drag triggers and actions onto a canvas, configure keywords and follow-ups, and the tool handles delivery automatically through the official Instagram Graph API.

Question 2

How long does setup take?

Accepted Answer

About 5 minutes. You sign up, paste your Meta App credentials (we walk you through creating one), connect your Instagram Business account via Facebook Login, and build your first comment-to-DM workflow on the canvas.

Question 3

Do I need a Facebook account?

Accepted Answer

Yes. Instagram's automation API is owned by Meta and requires a Facebook Page connected to an Instagram Business or Creator account. If you don't have one yet, the conversion takes about 2 minutes inside the Instagram app.

Question 4

Why do I have to bring my own Meta App?

Accepted Answer

Each user creates their own Facebook Developer App and pastes the App ID + Secret. This means your access tokens never sit in our shared infrastructure — every connection is scoped to you. It also means you don't have to wait for our app review status; you control your own.

Question 5

Is the Free plan really free forever?

Accepted Answer

Yes. The Free plan is free forever, no credit card required. You get 1 Instagram account, 1 active automation, and 100 DMs per month. Use it as long as you like.

Question 6

What does Unlimited cost?

Accepted Answer

$29/month or $290/year (saves 17%). Unlimited means literally unlimited Instagram accounts, automations, and DMs. No per-message fees, no overage charges.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your dashboard with one click. You keep Unlimited access until the end of your billing period and never get charged again.

Question 8

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee on Unlimited. Email support@comment2chat.online and we'll process the refund, no questions asked.

Question 9

What triggers are supported?

Accepted Answer

Comments on posts and reels, direct messages, and story replies. You can match by exact phrase, contains, or any-of-list. Scope triggers to all posts or specific posts.

Question 10

Can I send follow-up DMs?

Accepted Answer

Yes. Add as many follow-up steps as you want with custom delays (seconds, minutes, hours, or days between messages). Each step can be a different message.

Question 11

Does it support multi-account?

Accepted Answer

Free supports 1 Instagram account. Unlimited supports unlimited accounts, with separate workflows per account.

Question 12

Can I A/B test messages?

Accepted Answer

Yes, on Unlimited. Add a split-test node to your workflow and the system will route a percentage of triggers down each path, then surface the winner in your analytics.

Question 13

Is there an API?

Accepted Answer

Yes, on Unlimited. REST API for triggering workflows externally, fetching logs, and managing automations. Webhook support for piping events into your CRM.

Question 14

Is this allowed by Instagram?

Accepted Answer

Yes. We use the official Instagram Graph API and the Messenger API for Instagram, both provided by Meta for exactly this purpose. We do not scrape, automate logged-in browser sessions, or do anything that violates Meta's Platform Terms.

Question 15

Will my account get banned?

Accepted Answer

Not from using our tool, no. Bans typically happen when accounts use unofficial automation (browser bots, scraping). Because we use official APIs scoped to your own Meta App, your account stays in good standing.

Question 16

What are Meta's DM limits?

Accepted Answer

Meta enforces a 24-hour messaging window: you can only DM users who have messaged or commented on your account in the past 24 hours. Our workflows are built around this rule — a comment trigger automatically opens the window.

Question 17

How do I avoid rate limits?

Accepted Answer

Stay within Meta's published limits (200 messages/second per app, varies by account). For most creators this is invisible. We surface rate-limit warnings in the dashboard if your usage approaches a threshold.

Question 18

What data do you store?

Accepted Answer

Your account email, Meta App credentials (encrypted at rest), Instagram access tokens (encrypted at rest), workflow definitions, and execution logs (DMs sent, comments matched, follower IDs). We do not store DM content beyond 90 days unless you're on Unlimited (you control retention).

Question 19

Where is data hosted?

Accepted Answer

Supabase (PostgreSQL on AWS, primary region us-east-1). Encrypted at rest and in transit.

Question 20

Can I delete my data?

Accepted Answer

Yes. Delete your account from the dashboard and all your data — credentials, workflows, logs — is purged within 30 days. Email support@comment2chat.online for immediate deletion.

Question 21

Are you GDPR compliant?

Accepted Answer

Yes. We process data under legitimate-interest and contractual-necessity bases, offer data export and deletion on request, and maintain a DPA available at /legal/dpa.

Frequently asked questions.

Getting started

Pricing & billing

Workflows & features

Meta policy & safety

Privacy & data